Smart Ticket Creation
Capture issues from voice, chat, email, and WhatsApp, turning conversations into structured tickets automatically.
Resolve · Vee Ticket
Vee Ticket
AI-powered ticketing and case resolution workflows that turn every customer interaction into trackable, actionable work, with routing, SLAs, and go-live support built in.
- AI triage and intelligent routing
- SLA tracking and escalation rules
- Full context for human agents
- Integrates with your CRM and tools
Case Resolution · Resolve
2-4 wks
Typical enterprise deployment including integration, security review, and go-live.
Resolve Platform
Ticketing built for modern service teams
Vee Ticket connects customer conversations to structured cases, so nothing falls through the cracks and every team works from the same source of truth.
Automated Case Workflows
Route by priority, category, language, or customer tier with configurable rules and approval paths.
SLA & Escalation Management
Monitor deadlines, trigger escalations, and keep teams aligned on response and resolution targets.
AI Summaries & Next Actions
Every ticket includes AI-generated summaries, sentiment, and recommended next steps for faster resolution.
Seamless Agent Handover
Agents receive transcripts, customer history, and suggested replies so they pick up without repeating questions.
Enterprise Governance
Role-based access, audit trails, and deployment on your infrastructure for regulated industries.
Combine Vee Ticket with Vee Agent
Use Vee Agent for front-line journeys and Vee Ticket for structured case management on one VOICERAcx platform.