Connect telephony and knowledge
Point the agent at your numbers, IVR, or contact-center trunk and ground replies in your knowledge base, CRM fields, and approved scripts.
VOICERAcx AI voice agents are software that understand spoken language, complete tasks on phone calls, and hand off to a person when the conversation needs a human. They run inbound support and outbound outreach in 30+ languages, with CRM context and contact-center routing.
30+
Languages
24/7
Coverage
In + Out
Call directions
Human
Handoff ready
Use one voice layer for customer service, sales, collections, and operations. Agents share knowledge with chat, keep audit-friendly transcripts, and escalate with full context instead of forcing callers to repeat themselves.
Point the agent at your numbers, IVR, or contact-center trunk and ground replies in your knowledge base, CRM fields, and approved scripts.
The agent greets, authenticates where your flow allows, answers questions, books, routes, or collects — including barge-in and interruption handling for natural speech.
Updates go back to CRM or ticketing. Sensitive or complex turns transfer to a human with the transcript and intent already attached.
Answer FAQs, check order or account status, and deflect repetitive queues while keeping a live-agent path for exceptions.
Run outreach with Vee Dialer when you need campaign lists, retries, and appointment setting at volume.
Place respectful payment or appointment reminders and escalate only when negotiation needs a person.
Support banking queries, shipment tracking, guest services, and member support on the same voice stack.
Voice agents are built for real phone conversations, not chatbot scripts read aloud. They support inbound and outbound calling, 30+ languages, and handover when confidence or policy requires a human. Exact latency depends on your telephony path and deployment (cloud or on-premise).
Connect Salesforce, HubSpot, Zendesk, or custom APIs so the agent uses live customer context. Choose Vee Lite for self-serve cloud agents or Vee Enterprise when data must stay in your infrastructure with role-based access and audit trails.
Most teams start with one inbound use case, a knowledge source, and a handoff rule. After quality review, they add outbound campaigns, extra languages, and workflow actions. Talk to us for a scoped rollout rather than a generic bot dump onto production numbers.
Choose the model that matches caller intent. Many contact centers keep all three: IVR for simple DTMF, AI voice for conversational work, and humans for judgment.
Menu trees and DTMF. Fast for a few predictable options, poor for natural questions and long journeys.
Spoken language, task completion, and CRM actions with a defined escalation path. Best for high-volume, well-scoped intents.
Highest empathy for complex or regulated exceptions. Expensive to scale 24/7 and slow when queues spike.