One Platform for Every Customer Conversation
VOICERAcx Cloud Contact Center brings together voice, WhatsApp, SMS, email, and chat into a single AI-powered platform with seamless human handover - all from one dashboard.
50%
Faster Resolution
9+
Channels
24/7
AI Coverage
30+
Languages
Everything your contact center needs, powered by AI
Voice (Inbound & Outbound)
Natural AI voice calls with intelligent routing and seamless human handover.
WhatsApp Business
Automated WhatsApp for support, sales, and notifications with rich media.
SMS & Email
Two-way SMS and email conversations managed by AI.
Website Live Chat
Embed an AI chat agent that qualifies leads and books demos.
Social Media Messaging
Facebook, Instagram, and LINE from one unified dashboard.
Real-Time Analytics
CSAT, resolution rates, handle time, and agent performance live.
AI-Driven Routing
Route by intent, language, customer history, and agent skills.
Compliance & Security
Recording, data masking, audit trails, and role-based access.
CRM Integration
Salesforce, HubSpot, Zendesk, and custom APIs via webhooks.
AI handles the volume. Humans handle the complexity.
VOICERAcx Contact Center is designed for the real world - where most queries can be automated, but some require human empathy and judgment.
Instant AI response
AI handles 70-80% of queries instantly - no wait time.
Smart escalation
Transfers with full context so agents never repeat questions.
Agent assist
AI suggests responses and retrieves knowledge in real time.
Post-call automation
Summaries, CRM updates, and follow-ups run automatically.
Typical Results After 90 Days
First Contact Resolution
58% → 82%
Average Handle Time
6.2 min → 3.1 min
Customer Satisfaction
3.8/5 → 4.6/5
Cost Per Interaction
$4.20 → $1.80
* Based on customer deployments across BFSI and retail.