Maximizing ROI: Cloud and AI Solutions for Cost-Effective Contact Centers
We provide customized, AI-driven CX solutions that optimize operations and boost ROI. By analyzing customer needs and leveraging insights, our approach aligns with your business goals. Our solutions monitor real-time performance metrics, enabling proactive adjustments to streamline contact center processes and optimize costs.
Our Clients
Our Commitment
Many businesses today are stuck with outdated, on-premise contact center solutions that lack AI and scalability. Our custom CX solutions help cut costs, integrate AI, and easily scale as your business needs.
Who We Are
VoicEraCX – CloudProUSA subsidiary established in NJ, USA is at the forefront of digital transformation. We specialize in seamless digital communication, Contact Center on premise to cloud migration, and AI integration. What makes us stand out? Our expertise in AI infused solutions and secure cloud transitions targeting CX Automation. We are a boutique technology solutions team, with commitment to align to your business goals.
WHAT WE DO
Cloud Contact Center
VCX offers a suite of unbundled add-ons, providing an array of
solutions specifically designed to optimize and enhance customer operations.
GenDialer
Gendailer is a cloud-based solution that boosts sales generation and revenue collection for businesses. It supports voice, email, text, and WhatsApp campaigns, offering a holistic approach to customer engagement.
InteractFlow
A complete solution for cloud contact centers using real-time analytics, Twilio’s APIs, Conversational AI, and CRM integration. Ideal for businesses looking to improve customer service on many channels.
VoicePay
A hybrid IVR bill payment solution that boosts overall customer interaction and revenue. It offers reliable, affordable, and scalable performance while also ensuring an efficient and secure voice payment experience.
EchoTrace
A Comprehensive voice recording tool that meets market needs. This new EchoTrace version offers great performance and value to users.
AI & Automation
Are you looking for AI-Enhanced Automation solutions to revolutionize
customer experience by anticipating needs and optimizing interactions
VLM Assist
VLM Assist is a small language model made for customer service. It fixes the flaws of regular models, handles special tasks well, and keeps data safe. It’s a budget-friendly choice for an excellent customer service.
Auto Assist
Improve test automation by solving integration issues, and keep data accurate. With affordable solutions and our strong compliance features make automation better and cut costs.
Test Assist
Ensures your user interface is accurate with visual checks, test your app using OCR and computer vision, and explore features with Eggplant Automation. This approach helps maintain high quality and reliability in your applications.
SpeakAssist
Real-time transcription for better accuracy and system integration with scalable cloud setup and strong APIs. It keeps data safe with strict encryption and privacy rules, offering a smooth, secure, and efficient speech recognition solution.
Services
Are you looking to migrate your legacy contact center or build a greenfield CX solution
or upgrade your existing contact center with AI & new features? look no further!
Center of Excellence
Simplifies the integration of Bespoke AI with Azure AI, Google Dialogflow, Twilio AI APIs, and LLMs, addressing challenges in scalability, security, performance, and cost for seamless AI deployment.
Bespoke AI Integration
Are you looking to migrate from on premise to cloud contact center or infuse AI into your existing contact center or migrate from one contact center to another?
AI Maturity Assessment
We assess customer CX environment and landscape to recommend AI use cases they can target. This is a free, one-day remote assessment. Any further implementation is paid and delivered through agile sprints.
Our Belief
"The cloud is not just a technology, but a strategy for transforming how businesses operate and compete."